With Tickets – our service desk solution you can help manage your customer/user incidents/requests more efficiently and to be able to provide a single point of contact (POC) between you as a service provider, and your customers/users. The service desk will make it much easier for you to manage service requests or “incidents”, and improve the communication with your customer/users.
It will also improve the efficiency of your internal service desk operations as the soliton will make it much easier to manage requests, as well as gain valuable insight on how your service operation works. The system provides a operational dashboard as well as an easy way to setup a Service Level Agreement (SLA) between both internal and external customers/users.
Tickets has email support so you can both submit tickets through the Tickets Customer Portal as well as via email.
Users/Customers will also receive email notifications via email.
Since the system is hosted in the cloud it is very easy to setup, and configure for new customers.
Beyond a very rapid setup time, and branding – the service portal is 100% self-managed. The system administration is very straight forward, and you will be up and running in a few days.
Tickets can easily be integrated into third party applications, and of course plays well with our other applications as well.