Tickets – Your company´s servicedesk
Your own servicedesk for management of user/customer requests.
System Administration/Configurable SLA
Email integration and notifications
Tickets Customer Portal
Customer branded Self-service Client Portal for your end users to submit new requests, and follow-up on ongoing tickets.
Submit new requests and incidents
Review and respond to updates from the servicedesk
Review ticket & service request status
View old closed tickets/service requests